BUZ Software – Support & Service Levels

Last updated: 1 May 2026

1. Support Channels

Support is provided via email at
support@buzsoftware.com.au.

2. Support Hours

Support is provided during standard Australian business hours,
excluding public holidays, unless otherwise agreed.

3. Target Response Times

• Critical issues: best efforts, prioritised
• Standard issues: within one business day

4. Availability

BUZ aims to provide high availability but does not guarantee uninterrupted service.
Maintenance, upgrades and third‑party outages may occur.

5. Training & Meetings

Scheduled training or support sessions cancelled with less than two (2) hours’
notice may incur a one‑hour support fee.